TICKET ORDERING GUIDE
2023-24 APPLICATION PRIORITY DEADLINE: March 1, 2023
Late Orders: Orders received after March 15 will be reallocated into the same seats held in 2022. If the seats from 2022 have been taken, they will be assigned seats automatically in the best available location.
PROCESSING OF ORDERS
All orders received by March 1 will be entered in the seat improvement process. Seat selection times are assigned based on Hokie Scholarship Fund point priority rank as of March 1, 2023. Orders received after March 1 will be allocated into the best available seats once the seat selection process has been completed.
ORDER ONLINE by clicking here or contact the Athletics Ticket Office, Monday – Friday 9 a.m. – 5 p.m., toll free at 1-800-828-3244.
Email Address: Use one primary email address per ticket office account both for informational emails sent to you from the Athletics Department and for your online account on hokietickets.com. Our software uses your email address as a unique identifier and will merge or lock out online accounts with the same email address.
ADDRESS CHANGES
For your account security, all address changes must be made in your online ticket account or submitted in writing to the Athletics. It is your responsibility to inform the Athletics Ticket Office of any address or contact information changes.
TICKET DELIVERY
All tickets for women’s basketball games purchased in advance are mobile. They will be delivered to your online account approximately 10 days prior to the event. Simply login to your account and download the ticket to your mobile wallet. For more information on mobile ticketing, see our mobile FAQ.
Game Times/Dates: Game times and dates are subject to change. Refunds will not be made because a game time and/or date is changed.
Full Payment: Full payment is required by March 1, via online application or via phone. We accept cash (in-person), check, money order, Discover, MasterCard or Visa. All funds are deposited upon receipt of your order. Make checks payable to Treasurer of Virginia Tech.
Refunds: No refunds will be given unless an order is not filled. Refunds are for the price of the ticket only. Processing fees are not refunded.
Faculty/Staff: Faculty/Staff rate season tickets are available only to fulltime Faculty/Staff for their personal use and for use by their dependents. Faculty/Staff season ticket purchasers must provide the ticket office with a copy of their current Virginia Tech ID.
BALLENA SELECT-A-SEAT
In spring, all qualifying patrons who have ordered season tickets will be assigned a selection date and time that will allow them entrance into the Ballena Select-A-Seat system based on their Hokie Scholarship Fund (HSF) point priority ranking as of March 1, 2023.
In non-reseating years, such as this year (2023-24), if you are happy with your seats from last year, you do not have to re-select them. They will be renewed automatically. Keep in mind that if you downgraded your Hokie Scholarship Fund Club membership and no longer meet the per seat requirement for the seats you select, you will need to select new seats. During reseating years, all individuals must select seats and parking.
Patrons who order season tickets will log into the system at their selection date and time. Once logged in, the number of seats that were ordered will be loaded into the account. Available seats will display in green and unavailable seats will display red. Next, simply click on the green seat dots to select seat locations. The seats will then be added to the patron’s cart. After seating has been selected, each patron will be asked to confirm and finalize their selections. If you have any questions regarding your Ballena seat selection, please contact Athletics at 1-800-828-3244.
NEW SEAT PATRONS
Patrons ordering tickets for the first time will log into the system during their selection date and time. Once logged in, it will be up to the patron to choose a seat location from any of the open seats.
TO ADD SEATS DURING SELECTION
Patrons wishing to increase the number of season tickets they purchase, based on availability and HSF priority ticket limits, should contact the Athletics prior to their selection time.
SELECTION TIP ON STRANDING SINGLE SEATS
In order to minimize unsellable single tickets, you will be prompted to reselect new seats or purchase the additional seat, if availability and priority limits allow, when making a selection that leaves a single seat by itself.
TICKET PRICING AND SEATING CHART
PARKING
Parking for all women’s basketball season ticket holders is included in your season ticket purchase. Passes provide ticket holders the opportunity to park in Lot 1, adjacent to Cassell Coliseum, for every home game and will be mailed with season tickets prior to the start of the season.
BECOME A TICKET ANGEL
Are you or your business looking for a way to give back to the community, or simply a Hokie fan too far away to attend any women’s basketball games, but want to support the program? If so, the Ticket Angel Program is for you! By purchasing a season ticket for just $35, you will be able to put smiles on young Hokie fans’ faces by sending them to women’s basketball games throughout the season!
COURTSIDE AT CASSELL
Please contact the Hokie Club, 540-231-6618 or hokieclub@vt.edu for inquiries regarding Courtside at Cassell.
